We couldn't be more thrilled that you decided to give our selection of Mission Pets products a try, but understand that from time to time, it just might not be the right fit. We want you to enjoy your Mission Pets experience, so, if you are not 100% satisfied with your purchase, you can return your order for a full refund within 30 days of your purchase date.
Returned products must not have been used, altered, washed, or damaged, and must include original packaging to qualify for a return.
We can only process returns and exchanges for items purchased directly from our website. If you have purchased a Mission Pets product from a store other than our website, please contact that retailer directly for their returns policy.
We recommend carefully looking over our sizing/fit guides for any and all gear and apparel before purchasing. If you have questions about fit, how to measure your dog, or need color information on our products (i.e., pantone information) please contact us at firstname.lastname@example.org for more information. We also suggest carefully trying on your new Mission Pets gear indoors, keeping the packaging in tact, before testing it on the trails.
To be eligible for a full refund, exchange, or credit, new, unused products must be free and clean of all pet hair. Please take care to remove all hair from products that have been tried on to avoid a cleaning and processing fee.
Products requiring cleaning or dog hair removal will be subject to a $5 cleaning fee, to be deducted from the total refund amount.
Please visit our RETURNS PAGE to begin the Returns process. We'll need your order number (you can find this on the order confirmation email that you received) and the email address you used to purchase the product. Complete the guided Returns steps to send us your Return request. A member of our team will review your request and, within one business day, send you a notification email of the status of your return and, if approved, include information on where to ship your Return.
Please note that return shipping costs are the responsibility of the customer. We recommend selecting a trackable shipping method and insuring your package to avoid any unnecessary delays or issues with your shipment.
All of our exchanges are treated as new orders. Please begin by following the Returns process above for your initial order, then place a new order for the new size or color you need (placing a new order immediately ensures that you will receive the product quickly and that products won't go out of stock while you wait for your Return to be processed).
Shipping charges apply to new orders; however, upon approval of your Returned items, we may be able to waive the initial shipping fees.
If you have any questions, please do not hesitate to contact our Customer Service Team at email@example.com Monday-Friday, 9AM - 5PM PST.
We inspect all returns before we initiate a refund to make sure all items listed are included in shipment, and all products are unused, clean, free of hair, and are in like-new condition. This process can take 3 - 5 business days upon receipt of your product. You will receive an email notification upon our receipt of your Return shipment.
Once inspected and approved, you will receive an email notification from us confirming your refund, which could take an additional 5 - 7 business days to post to your account, depending on your payment provider. When including shipping and processing time, the returns process can take up to three weeks, depending on carrier speed and payment provider type.
Final credit to your preferred payment method is subject to the policies and procedures of the bank institution or your original payment method.
Please note that refunds do not include shipping costs paid on your original order (if applicable).